Dallas Summer Musicals is currently hiring for the following position:
Ticket Services Associate
About The Position:
The Dallas Summer Musicals’ Box Office provides an excellent opportunity to play a starring role in bringing The Best of Broadway to Dallas. Ticket Services Associates are responsible for providing outstanding sales and customer service to all DSM patrons.
Contribute to the day-to-day operations by providing outstanding customer service when assisting patrons in person and over the phone.
Communicate necessary information effectively, such as seating, ticketing, parking and general customer information, to complete transactions in an accurate and efficient manner.
Conduct sales and exchange transactions using both Archtics and Ticketmaster Host ticketing software.
Process and balance cash, check, and credit card payments.
Promote upsell opportunities such as additional shows, and valet parking.
During season ticket campaign assist patrons in person and over the phone with completing their renewals and new season, additional ticket, and valet orders.
Assume additional responsibilities as required.
A high school diploma or equivalent is required and some college or prior work experience is preferred.
Computer skills including Microsoft applications. Experience with either Archtics and/or Ticketmaster Host ticketing software a definite plus.
Ability to work a flexible schedule including some days, weekends, evenings and holidays.
Commitment to consistently providing outstanding customer service even when operating under pressure, time constraints and dealing with challenging patrons.
Exceptional communication and listening skills.
Strong basic math skills including experience handling money and making change.
Professional demeanor and appearance.
Ability to learn new skills, procedures and software while adapting quickly.