Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.


Once additional tickets and exchanges become available for subscribers, you may add tickets online, over the phone 866.276.4884 (M-F, 9am – 5pm), or in-person at Music Hall at Fair Park.


Additional tickets for the 20/21 Season will be announced at a later date. We will send you an email notification with more information once additional tickets and exchanges become available.

Additional tickets purchased by phone or online will incur a $10 service charge.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.


If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance. Exchanges may be made by calling our Subscriber Hotline at 866.276.4884 (Monday to Friday, 9am-5pm) or by logging into your online account here.


Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Exchanges may only be made for a different performance of the same show.

 Please note: Disney’s Frozen and WICKED must be completed no later than 72 hours prior to your performance, and is subject to change based on availability.

  1.      Click HERE to log into your account or go to Login at the top of this page
  2.      Log into your account by entering an e-mail address and password
  3.      Click MY EVENTS at the top of the dashboard, VIEW & MANAGE TICKETS in the Quick Links section, or one of your upcoming events displayed on the dashboard.
  4.      Click the box marked with an ellipsis and then EXCHANGE.
    Exchange_Step 4_Screenshot
  5.     Check the box next to the SEAT LOCATION(S) you wish to exchange then click ‘EXCHANGE’ button in the top right hand corner under ‘Manage My Tickets’ section.
    Exchange_Step 5_Screenshot
  6.      Click CONTINUE TO EXCHANGE in the pop up window.
    Exchange_Step 6_Screenshot
  7.      Select the new date you wish to attend the show and then click CONTINUE.
    Exchange_Step 7_Screenshot
  8.      Use the seating chart, select your new seats, and click CHECKOUT.
    Exchange_Step 8_Screenshot
    Exchange_Step 8_Screenshot 2
  9.      Review the details of your exchange, making sure to double check the new show’s date, time, seat location, and number of seats. Once confirmed, click EXCHANGE SEATS to proceed to checkout.
    Exchange_Step 9_Screenshot
  10.     Go through the checkout process to select your Delivery Method and Payment Type to complete the exchange. Your original seats will not be released until you click PURCHASE TICKETS.
    Exchange_Step 10_Screenshot

You can access your 19/20 Season Ticket Handbook all season long here.

Unable to use your tickets? Want to send them to a friend or family member? Ticket Transfer or Ticket Forwarding is a virtual Will Call that allows you to offer individual tickets from within your Season Subscription to another individual via email.

  1.      Click HERE to log into your account or go to Login at the top of this page.
  2.      Log into your account by entering an e-mail address and password.
  3.      Click MY EVENTS at the top of the dashboard, VIEW & MANAGE TICKETS in the Quick Links section, or one of your upcoming events displayed on the dashboard.
  4.      Click TRANSFER in the event management screen.
    Transfer Step 4 Screenshot
  5.      Select the seat(s) you would like to transfer and click TRANSFER.
    Transfer Step 5 Screenshot
  6.      Enter in the recipient’s information and click TRANSFER.
    Transfer Step 6 Screenshot
  7.      You will be shown a confirmation screen of your transfer.
    Transfer Step 7 Screenshot
  8.      If you need to withdraw your transfer from a recipient, you can reclaim the tickets.
    Transfer Step 8 Screenshot 1
    Transfer Step 8 Screenshot 2
    Transfer Step 8 Screenshot 3


For details on accessing, downloading and sharing your mobile tickets, please visit here.

For general FAQs about mobile ticketing, please visit here.


Tips to make your trip to the Music Hall at Fair Park stress-free.

Plan To Arrive Early

Plan to get to the Music Hall at least 1 hour before the show starts. The main lobby and Crystal Terrace restaurant open two hours prior to your performance. The auditorium doors will open 30 minutes prior to the performance. We would hate for you to miss a moment of the show as many shows will hold latecomers in the lobby for a period of time if they arrive after the show has already begun.

Please check your Know Before You Go email for more information.


Parking in Fair Park for DSM patrons is included in the ticket price and available on a first-come, first-served basis. For more information on where to park, visit our Parking Page.


For your safety, Dallas Police Department and contracted security personnel will be posted in and around the Music Hall. All Music Hall guests and their belongings will be scanned prior to entry. Music Hall security may ask you to check, record the presence of, dispose of, and/or return to your vehicle any items which may cause danger or disruption to the event or other guests.


Experience a carefully crafted buffet menu celebrating the musical you are about to enjoy. Located on the ground floor of the historic Music Hall at Fair Park, Crystal Terrace wraps you in the spirit of Broadway with show tunes and sweeping views of our beloved Fair Park. Prices range from $21.95 to $25.95. Call 214.413.3940 or CLICK HERE to secure your dining reservation.

For lighter fare, visit the Bistro located on the second floor of the Music Hall at Fair Park before each performance and during intermission.

Don’t forget to pre-order your drink(s) for intermission; just stop by any of the bars and let them know.