Season Ticket Resources

Modern Accounts

How do I use Ticketmaster credentials to sign in to Account Manager?

When you sign in to an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.

How can I reset my password?

You can click “Forgot Password?” at sign-in to receive an email or a text message with a onetime code to reset your password.

Can I still use my old credentials to sign in to Account Manager?

Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed

Why are my Ticketmaster credentials being used to access my Account Manager account?

With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.

How can I change my account information?

Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com.

Your mailing address can only be updated in the profile section of Account Manager.

You can also contact the Box Office to make updates to the way they communicate with you.

Why am I being asked to add a phone number when I sign in?

To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.

How will this make accounts more secure?

This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.

What if I don’t want a Ticketmaster account?

Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster.com.

How do I know if I have a Ticketmaster account?

Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account.

Creating an account is simple and secure! Follow the steps here to create an account.

My account is associated with an email address I can no longer access. How can I change my sign-in credentials?

Contact the Box Office and have them unlink your email from your Ticketmaster account. They will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.

I have multiple accounts for different venues or teams. Do I need to have a Ticketmaster account for all of them?

Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.

Can I manage all my tickets in one place?

No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate

I want to transfer my tickets to a friend using Account Manager. What account will they need to use to accept the tickets?

Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one

How can I subscribe to team updates and information?

You can subscribe to team updates when you sign up, and you can manage your subscription options in your Account Manager Profile.

What if my account is a Business account?

Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.

Purchase Additional Tickets

TO PURCHASE ADDITIONAL TICKETS

Once additional tickets and exchanges become available for subscribers, you may add tickets online or over the phone 866.276.4884 (M-F, 9am – 5pm).

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional tickets for the season will be announced at a later date. We will send you an email notification with more information once additional tickets and exchanges become available.

Additional tickets purchased by phone or online will incur a $10 service charge.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Exchange Your Tickets

To Exchange Your Tickets:

If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance. Exchanges may be made by calling our Subscriber Hotline at 866.276.4884 (Monday to Friday, 9am-5pm) or by logging into your online account here.

Important Information about Exchanges:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Exchanges may only be made for a different performance of the same show.

Please note: Disney’s Frozenmust be completed no later than 72 hours prior to your performance, and is subject to change based on availability.

1. Click HERE to log into your account or go to Login at the top of this page
2. Log into your account by entering an e-mail address and password
3. Click MY EVENTS at the top of the dashboard, VIEW & MANAGE TICKETS in the Quick Links section, or one of your upcoming events displayed on the dashboard.
4.  Click the box marked with an ellipsis and then EXCHANGE.
   
5. Check the box next to the SEAT LOCATION(S) you wish to exchange then click ‘EXCHANGE’ button in the top right hand corner under ‘Manage My Tickets’ section.
   
6. Click CONTINUE TO EXCHANGE in the pop up window.
   
7. Select the new date you wish to attend the show and then click CONTINUE.
   
8. Use the seating chart, select your new seats, and click CHECKOUT.
   
   
9. Review the details of your exchange, making sure to double check the new show’s date, time, seat location, and number of seats. Once confirmed, click EXCHANGE SEATS to proceed to checkout.
   
10. Go through the checkout process to select your Delivery Method and Payment Type to complete the exchange. Your original seats will not be released until you click PURCHASE TICKETS.
    

Benefits & Policies

ONLINE UPGRADES

All renewed subscribers will receive an email invitation after the Renewal Deadline to log in and browse to make changes to their subscription seats within their online account. IMPORTANT: You must have a valid email address to participate. Please add us to your safe senders list so you do not miss any emails from us. If you haven’t used our online system before, need to have your password reset, or need to update your email address, please contact us at 866.276.4884 (Mon-Fri, 9am-5pm). Upgrades are only available for renewed accounts. Upgrades are possible only when seats become available through cancellations, therefore better seats may not be available in your current performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

ACCESSIBLE SERVICES

The Music Hall offers a number of features and services to increase accessibility. Broadway Dallas Patron Services Team is available to assist you with any on-site accessibility needs, including Assisted Listening Devices (ALD). Please contact our team at 214.691.7200, customerservice@broadwaydallas.org or visit the Guest Relations Desk in the lobby upon arrival of the performance.

For more information on our accessible services, please visit our Accessibility page.

PAYMENT PLANS

Break up the cost of your subscription package into three no fee installments automatically charged to your credit card.

STAR SUBSCRIBER

Star Subscriber is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Star Subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 866.276.4884 (Mon – Fri, 9am to 5pm).

Please note – a valid email address is required to participate in our Star Subscriber program.

PARKING

Visit broadwaydallas.org/parking for FAQs and up-to-date information. Broadway subscribers who do not already have pre-paid valet parking tickets may purchase in advance by calling the Broadway Dallas Box Office at 214.691.7200 during hours of operation or visiting in person.

Please note: Self-parking at the Winspear Opera House is $17 per vehicle and subject to availability on a first-come, first-served basis.

Transfer My Tickets

Unable to use your tickets? Want to send them to a friend or family member? Ticket Transfer or Ticket Forwarding is a virtual Will Call that allows you to offer individual tickets from within your Season Subscription to another individual via email.

1. Click HERE to log into your account or go to Login at the top of this page.
2. Log into your account by entering an e-mail address and password.
3. Click MY EVENTS at the top of the dashboard, VIEW & MANAGE TICKETS in the Quick Links section, or one of your upcoming events displayed on the dashboard.
4. Click TRANSFER in the event management screen.
   
5. Select the seat(s) you would like to transfer and click TRANSFER.
   
6. Enter in the recipient’s information and click TRANSFER.
   
7. You will be shown a confirmation screen of your transfer.
   
8. If you need to withdraw your transfer from a recipient, you can reclaim the tickets.
   
   
   

Mobile Ticketing

For details on accessing, downloading and sharing your mobile tickets, please click here.

For general FAQs about mobile ticketing, please click here.

Plan Your Visit

Tips to make your trip to the Music Hall at Fair Park stress-free.

Plan To Arrive Early

Plan to get to the Music Hall at least 1 hour before the show starts. The main lobby and Crystal Terrace restaurant open two hours prior to your performance. The auditorium doors will open 30 minutes prior to the performance. We would hate for you to miss a moment of the show as many shows will hold latecomers in the lobby for a period of time if they arrive after the show has already begun.

Please check your Know Before You Go email for more information.

PLAN YOUR PARKING

Parking in Fair Park for Broadway Dallas patrons is included in the ticket price and available on a first-come, first-served basis. For more information on where to park, visit our Parking Page.

SECURITY:

For your safety, Dallas Police Department and contracted security personnel will be posted in and around the Music Hall. All Music Hall guests and their belongings will be scanned prior to entry. Music Hall security may ask you to check, record the presence of, dispose of, and/or return to your vehicle any items which may cause danger or disruption to the event or other guests.

MAKE A NIGHT OF IT WITH DINNER AT CRYSTAL TERRACE

Experience a carefully crafted buffet menu celebrating the musical you are about to enjoy. Located on the ground floor of the historic Music Hall at Fair Park, Crystal Terrace wraps you in the spirit of Broadway with show tunes and sweeping views of our beloved Fair Park. Prices range from $21.95 to $25.95. Call 214.413.3940 or CLICK HERE to secure your dining reservation.

For lighter fare, visit the Bistro located on the second floor of the Music Hall at Fair Park before each performance and during intermission.

Don’t forget to pre-order your drink(s) for intermission; just stop by any of the bars and let them know.