Volunteer Ambassador Program

DSM Wants YOU!!

Think about the last time you visited a place that was so inviting that it made you feel at home; it was so memorable that you catch yourself thinking about that experience from time to time and looking forward to any chance you get to relive it. That is what we hope to give to our patrons at the Music Hall at Fair Park via the DSM Ambassador Program.

The goal of the Ambassador program is to make all DSM patrons feel welcome. We are looking for individuals to join the Ambassador Program who share our love for live theatre and who find joy in helping others.

The requirements for a DSM Ambassador are simple: enjoy meeting people and making everyone’s experience at the Music Hall a memorable one—possibly even one of the best customer service experiences of their life.

As adjuncts to our Front of House Team, Ambassadors will be assigned a range of duties that directly impact our patron experience.  These duties may include:

  • Greeting and directing patrons in the box office lobby
  • Scanning tickets
  • Directing patrons to their seats, to the Crystal Terrace Restaurant, or to the rest room
  • Greeting VIPs at DSM’s member lounge

You will be assigned your specific post and be briefed on your duties upon arrival at each show at which you volunteer.  We will ensure that you are well prepared and comfortable with your duties no matter what assignment you receive.

Your shift begins about 2 hours before each scheduled performance and we ask our Ambassadors to remain on duty until the end of intermission – typically a 4- 5 hour commitment in total.

During the first act of the show, Ambassadors are welcome to bring a tablet or book and relax in the Front of House lounge area until intermission.

And here is the best part – you can EARN SHOW TICKETS by volunteering

For each show that you volunteer, you will earn 5 points redeemable for:

  • 5 points = Complimentary buffet in the Crystal Terrace Restaurant
  • 10 points = 1 show ticket (best available at time of request, subject to availability)
  • 15 points = Dinner and show
  • 20 points = 2 shows tickets (bring a friend!)
  • 30 points = Dinner and show for 2
  • 40 points = 4 show tickets (enough for a double date)

The more your volunteer the more you earn!

Fine print:  must redeem points at least 2 weeks in advance of the date you wish to attend a show.  Tickets provided are subject to availability and will be best available at the time of redemption.  Please request point redemptions as soon as possible.

Ready To Join Our Team?

To become an Ambassador, please download and fill out the application linked below and follow the directions to submit it electronically. Once you have completed the process, you will receive an email invitation to authorize a background check. Upon successful completion of your background check, you be invited to DSM Ambassador Training, which covers building orientation, scope of responsibilities, and customer service skills.

We look forward to working—and creating memories—with you!

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