Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.


TO PURCHASE ADDITIONAL TICKETS

DSM Subscribers usually have the option of purchasing additional tickets to shows in their season package sometime after the conclusion of season ticket sales but prior to shows going on sale individually to the public. DSM Subscribers will be alerted by email when additional tickets for Dallas Summer Musicals 17/18 season are available to purchase. We encourage you to update your email address on your account so that you will not miss your priority access.



BY PHONE

866.276.4884
Subscriber Service Center
(Monday-Friday, 9AM-5PM)
Please have your account number available.


IN PERSON

DSM Box Office
Music Hall at Fair Park
909 1st Avenue, Dallas, TX
Mon-Fri, 10 a.m. to 6 p.m.
Sat, 10 a.m. to 4 p.m.
90 minutes prior to each show



TO EXCHANGE YOUR TICKETS

DSM Subscribers have the privilege of exchanging tickets for a different performance of the same show. Seating is subject to availability. If you exchange to a performance or seating that is a different price than your original, increases must be paid.  Reductions will not be refunded or applied to another purchase, however, the original amount will be available if the new tickets are exchanged again.

Tickets must be exchanged by 24 hours before the performance they are currently for. However, please note: ticket exchanges for Disney’s The Lion King must be completed no later than 72 hours prior to your performance.



BY PHONE

866.276.4884
Subscriber Service Center
(Monday-Friday, 9AM-5PM)
Please have your tickets in hand when calling.


ONLINE

Manage Account
For step-by-step instructions on how to pick your own seats and Exchange Online, click HERE.

IN PERSON

DSM Box Office
Music Hall at Fair Park
909 1st Avenue, Dallas, TX
Mon-Fri, 10 a.m. to 6 p.m.
Sat, 10 a.m. to 4 p.m.
90 minutes prior to each show


Online and In-Person exchanges are free.  Phone exchanges are subject to a $3 per ticket exchange fee.

Some tickets, such as those purchased through Group Sales or through an unauthorized ticket source may not be exchanged.

Sorry, a missed performance cannot be exchanged or refunded.



HOW TO REACH US



BY PHONE

866.276.4884
Subscriber Service Center
(Monday-Friday, 9AM-5PM)


ONLINE

EMAIL

IN PERSON

DSM Box Office
Music Hall at Fair Park
909 1st Avenue, Dallas, TX
Mon-Fri, 10 a.m. to 6 p.m.
Sat, 10 a.m. to 4 p.m.
90 minutes prior to each show


ACCESSIBLE SERVICES

Wheelchair assistance is available at valet and the main entrance by request. Courtesy wheelchairs are available.

Accessible seating is reserved for guests with disabilities. Please call your Patron Services Representative at 866.276.4884 if you have not already specified needs at the time of purchase.

If there is a need for American Sign Language Interpretation (ASL) services or to make a reservation for a service animal, please contact a Patron Services Representative two (2) weeks prior to the performance at 214.691.7200 or customerservice@dallassummermusicals.org.

The Dallas Summer Musicals Patron Services Team is available to assist you with any on-site accessibility needs, including Assisted Listening Devices (ALD). Please contact our team at 214.691.7200, customerservice@dallassummermusicals.org or visit the Guest Relations Desk in the lobby upon arrival of the performance.

TICKET FORWARDING

Unable to use your tickets? Want to send them to a friend or family member? Ticket Forwarding is a virtual Will Call that allows you to offer individual tickets from within your Season Subscription to another individual via email. The recipient of the offer will receive an email notification, which can be accepted or declined. If accepted, the tickets will be delivered via TicketFast® and can be printed at home to attend the event. Service fees may apply. To begin forwarding your tickets today, log on to your account, and click “Manage My Tickets“ from the “Quick Links” menu on the left. For step-by-step instructions of how to manage TicketFast® click HERE.

NETWORK BENEFITS

The Broadway Across America network spans dozens of cities across North America, and you can purchase tickets to Broadway shows in different cities. For more details, please call the Broadway Across America National Service Line at 877.783.4847 (Mon – Fri, 9am to 5pm).

REFUND POLICY

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. Once mailed, each subscription is subject to a $40 per subscription cancellation fee. Tickets must accompany the refund request. Cancellation requests must be made in writing and sent to: Dallas Summer Musicals P.O. Box 710336 Dallas, TX 75371 c/o Subscriptions Manager. Subscription cancellations and refunds may not be possible following the first subscription performance.  Past shows are non-refundable.

LOST TICKETS

If you have purchased from an authorized ticket source, such as www.DallasSummerMusicals.org, www.Ticketmaster.com, or the DSM Box Office, we have a record of your sales transaction and can accommodate you. Please contact your point of purchase as soon as you discover you have misplaced your ticket(s). Identification and payment verification will be needed when you pick up the tickets. If your tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

If you are at the theater at the performance, go to the box office for assistance.

LATE ARRIVALS

Please be advised that productions begin promptly at the time stated on your ticket, and most shows dictate a seating hold at the start of every performance. The admission or re-admission of latecomers is subject to the producer’s rules for each individual show.

TICKETS FOR CHILDREN

Dallas Summer Musicals requires that every person, regardless of age, must have a ticket.  DSM encourages parents to introduce their children to live theater when they think the child is ready for the experience. We expect that parents will take into account the subject, nature, and length of the show in question; the age, maturity, and interest level of the child; and would be considerate of the other patrons seated near them.  Age recommendations vary by production.

CHANGE OF ADDRESS

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

1. Login to the Subscriber’s online account HERE.

2. E-mail customerservice@dallassummermusicals.org.

3. Mail your updated information along with your account number to
Dallas Summer Musicals, Attention: Customer Service P.O. Box 710336, Dallas, TX 75371.

SHOW INFORMATION

Please be advised that productions begin promptly at the time stated on your ticket, and most shows dictate a seating hold at the start of every performance. Please plan your travel and parking. For information on each show including buzz, photos and synopsis click on each show’s poster!

PARKING

Visit dallasummermusicals.org/parking for FAQs and up-to-date information. Broadway subscribers who do not already have pre-paid valet parking tickets may purchase in advance by calling the Dallas Summer Musicals Box Office at 214.691.7200 during hours of operation or visiting in person.

TERMS & CONDITIONS

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you have agreed to such Terms and Conditions. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats. Due to the nature of live entertainment: dates, times, artists, venues, and prices are subject to change without notice.


    1. Click HERE to log into your Subscriber account.
    2. Log into your account by entering an account number/e-mail address and password.
    3. Click MANAGE THIS EVENT next to your upcoming event, if listed below, or click MANAGE MY TICKETS under ‘My Ticket Options’ to select your EVENT from the calendar view.
    4. Click PRINT-AT-HOME in the ‘Select an action’ section.
    5. Check the box next to the SEAT LOCATION(S) you wish to print then click the ‘PRINT’ button on the top right hand corner of the ‘Manage My Tickets’ section (Figure 1).
figure 1
    1. Click CONTINUE TO PRINT in the pop up window (Figure 2). NOTE: If you are reprinting tickets that were never received, misplaced or stolen, please check the REPRINTING TICKETS box.
figure 2
    1. Review the details of your ticket printing, check the terms of use box and click SUBMIT (Figure3).
figure 3

NOTE: If you choose to print your SEASON TICKETS at home INSTEAD of receiving traditional ticket books, you will need to print out ALL season tickets individually at home.


    1. Click HERE to log into your Subscriber account.
    2. Log into your account by entering an account number/e-mail address and password.
    3. Click MANAGE THIS EVENT next to your upcoming event, if listed below, or click MANAGE MY TICKETS under ‘My Ticket Options’ to select your EVENT from the calendar view.
    4. Click TRANSFER TICKETS in the ‘Select an action’ section.
    5. Check the box next to the SEAT LOCATION(S) you wish to transfer then click ‘TRANSFER’ button in the top right hand corner under ‘Manage My Tickets’ section (Figure 1).
figure 1
    1. Click CONTINUE TO TRANSFER in pop up window (Figure 2).
figure 2
    1. Enter in recipient’s information under CHOOSE TRANSFER RECIPIENT, and then click ADD (Figure 3).
figure 3
    1. Select the TRANSFER RECIPIENT (Figure 4). In the next set of steps, you can add an Optional Message, opt for an Email Reminder and choose to have the price displayed in the email your recipient will receive.
figure 4
    1. Click NEXT STEP (Figure 5) once you have finished personalizing the email.
figure 5
    1. Review the details of your ticket transfer, check the box to agree to the ‘terms of use’ and click COMPLETE TRANSFER (Figure 6).
figure 6



This section is under construction and will be coming soon. 

Tips to make your trip to the Music Hall at Fair Park stress-free.

PLAN TO ARRIVE EARLY
We can’t recommend this enough. Definitely plan to get to the Music Hall at least 30-45 minutes before the show starts. The lobby is open to you 90 minutes before the start of the show. Getting there early ensures you have plenty of time to park and get seated. Traffic gets worse the closer it gets to show time. You may even have time to catch up with a friend in the lobby or have a pre-show drink. The doors to the theatre will open 30 minutes before the show. We also would hate for you to miss a moment of the show. Many shows will hold latecomers in the lobby for a period of time if they arrive after the show has already begun.

PLAN YOUR PARKING IN ADVANCE
There are many options for parking at the Music Hall. You may self-park in spaces accessible via Gate 5 of Fair Park or the lot located directly across Parry Avenue from the Music Hall. If you are interested in VIP self-parking, consider joining CenterStage.

JOIN CENTERSTAGE

 

Already a member of CenterStage or have seats in our Producers’ Circle? You should have received a parking hang tag separately by mail as part of your CenterStage membership benefits.  See the map below for parking information and remember to park in the appropriate section that matches your hangtag.

Dallas Summer Musicals VIP Parking Map 17/18 Season

If you are interested in valet parking, we recommend you purchase your valet parking in advance by calling The Box Office at 214-691-7200.

Not interested in driving to the show? Try the DART Green Line, get off at Fair Park station which is conveniently located a few steps to the Music Hall at Fair Park and ride share programs Uber or Lyft are also great options.

MAKE A NIGHT OF IT WITH DINNER AT CRYSTAL TERRACE
Experience a carefully crafted buffet menu celebrating the musical you are about to enjoy. Located on the ground floor of the historic Music Hall at Fair Park, Crystal Terrace wraps you in the spirit of Broadway with show tunes and sweeping views of our beloved Fair Park. Prices range from $21.95 to $25.95. Call 214-413-3940 or CLICK HERE to secure your dining reservation.

For lighter fare, visit the Bistro located on the second floor of the Music Hall at Fair Park before each performance and during intermission.

Don’t forget to pre-order your drink(s) for intermission; just stop by any of the bars and let them know.