TO PURCHASE ADDITIONAL TICKETS

DSM Subscribers usually have the option of purchasing additional tickets to shows in their season package sometime after the conclusion of season ticket sales but prior to shows going on sale individually to the public. DSM Subscribers will be alerted by email when additional tickets for Dallas Summer Musicals 17/18 season are available to purchase. We encourage you to update your email address on your account so that you will not miss your priority access.



BY PHONE

866.276.4884
Subscriber Service Center
(Monday-Friday, 9AM-5PM)
Please have your tickets in hand when calling.


IN PERSON

DSM Box Office
Music Hall at Fair Park
909 1st Avenue, Dallas, TX
Mon-Fri, 10 a.m. to 6 p.m.
Sat, 10 a.m. to 4 p.m.
90 minutes prior to each show



TO EXCHANGE YOUR TICKETS

DSM Subscribers have the privilege of exchanging tickets for a different performance of the same show. Seating is subject to availability. If you exchange to a performance or seating that is a different price than your original, increases must be paid.  Reductions will not be refunded or applied to another purchase, however, the original amount will be available if the new tickets are exchanged again.

Tickets must be exchanged by 24 hours before the performance they are currently for. 



BY PHONE

866.276.4884
Subscriber Service Center
(Monday-Friday, 9AM-5PM)
Please have your tickets in hand when calling.


ONLINE

Manage Account
For step-by-step instructions on how to pick your own seats and Exchange Online, click HERE.

IN PERSON

DSM Box Office
Music Hall at Fair Park
909 1st Avenue, Dallas, TX
Mon-Fri, 10 a.m. to 6 p.m.
Sat, 10 a.m. to 4 p.m.
90 minutes prior to each show


Online and In-Person exchanges are free.  Phone exchanges are subject to a $3 per ticket exchange fee.

Some tickets, such as those purchased through Group Sales or through an unauthorized ticket source may not be exchanged.

Sorry, a missed performance cannot be exchanged or refunded.



17/18 Season

The price of each subscription seat reflects the face value of your tickets, $30 in handling fees, a total of $31.50 in facility fees, applicable taxes, and, if applicable, the Producers’ Circle donation noted below.

Producers’ Circle donation (Orchestra Sections C, D, and E; Rows A-P) include a $250 fee for each subscription seat purchased. Producers’ Circle members receive priority access to premium seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public. Producers’ Circle members also receive preferred parking.


HOW TO REACH US



BY PHONE

866.276.4884
Subscriber Service Center
(Monday-Friday, 9AM-5PM)


ONLINE

EMAIL

IN PERSON

DSM Box Office
Music Hall at Fair Park
909 1st Avenue, Dallas, TX
Mon-Fri, 10 a.m. to 6 p.m.
Sat, 10 a.m. to 4 p.m.
90 minutes prior to each show


ACCESSIBLE SERVICES

Wheelchair assistance is available at valet and the main entrance by request. Courtesy wheelchairs are available.

Accessible seating is reserved for guests with disabilities. Please call your Patron Services Representative at 866.276.4884 if you have not already specified needs at the time of purchase.

If there is a need for American Sign Language Interpretation (ASL) services or to make a reservation for a service animal, please contact a Patron Services Representative two (2) weeks prior to the performance at 214.691.7200 or theboxoffice@dallassummermusicals.org.

The Dallas Summer Musicals Patron Services Team is available to assist you with any on-site accessibility needs, including Assisted Listening Devices (ALD). Please contact our team at 214.691.7200, theboxoffice@dallassummermusicals.org or visit the Guest Relations Desk in the lobby upon arrival of the performance.

TICKET FORWARDING

Unable to use your tickets? Want to send them to a friend or family member? Ticket Forwarding is a virtual Will Call that allows you to offer individual tickets from within your Season Subscription to another individual via email. The recipient of the offer will receive an email notification, which can be accepted or declined. If accepted, the tickets will be delivered via TicketFast® and can be printed at home to attend the event. Service fees may apply. To begin forwarding your tickets today, log on to your account, and click “Manage My Tickets“ from the “Quick Links” menu on the left. For step-by-step instructions of how to manage TicketFast® click HERE.

NETWORK BENEFITS

The Broadway Across America network spans dozens of cities across North America, and you can purchase tickets to Broadway shows in different cities. For more details, please call the Broadway Across America National Service Line at 877.783.4847 (Mon – Fri, 9am to 5pm).

REFUND POLICY

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. Once mailed, each subscription is subject to a $40 per subscription cancellation fee. Tickets must accompany the refund request. Cancellation requests must be made in writing and sent to: Dallas Summer Musicals P.O. Box 710336 Dallas, TX 75371 c/o Subscriptions Manager. Subscription cancellations and refunds may not be possible following the first subscription performance.  Past shows are non-refundable.

LOST TICKETS

If you have purchased from an authorized ticket source, such as www.DallasSummerMusicals.org, www.Ticketmaster.com, or the DSM Box Office, we have a record of your sales transaction and can accommodate you. Please contact your point of purchase as soon as you discover you have misplaced your ticket(s). Identification and payment verification will be needed when you pick up the tickets. If your tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

If you are at the theater at the performance, go to the box office for assistance.

LATE ARRIVALS

Please be advised that productions begin promptly at the time stated on your ticket, and most shows dictate a seating hold at the start of every performance. The admission or re-admission of latecomers is subject to the producer’s rules for each individual show.

TICKETS FOR CHILDREN

A ticket must be purchased for every person attending the show, regardless of age. Children under the age of 2 are not permitted inside the theater, unless noted otherwise. Parents should use discretion when deciding what shows are appropriate for their children.

CHANGE OF ADDRESS

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

1. Login to the Subscriber’s online account HERE.

2. E-mail theboxoffice@dallassummermusicals.org.

3. Mail your updated information along with your account number to Dallas Summer Musicals, Attention: Customer Service P.O. Box 710336, Dallas, TX 75371.

SHOW INFORMATION

Please be advised that productions begin promptly at the time stated on your ticket, and most shows dictate a seating hold at the start of every performance. Please plan your travel and parking. For information on each show including buzz, photos and synopsis click on each show’s poster!

PARKING

Visit dallasummermusicals.org/parking for FAQs and up-to-date information. Broadway subscribers who do not already have pre-paid valet parking tickets may purchase in advance by calling the Dallas Summer Musicals Box Office at 214.691.7200 during hours of operation or visiting in person.

TERMS & CONDITIONS

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you have agreed to such Terms and Conditions. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats. Due to the nature of live entertainment: dates, times, artists, venues, and prices are subject to change without notice.